Contact information
CONTACT INFORMATION POLICY
Crown Hair Oil is committed to providing clear and reliable communication for all customers. This Contact Information Policy explains how and when you can reach us, how we handle inquiries, and what you can expect after contacting our team.
How to Contact Us
For all order inquiries, product questions, shipping issues, or general support, please contact us at:
Response Times
Our customer support hours are Monday to Friday.
We aim to respond within two to four business days.
Response times may be longer during sales events, launches, or holiday seasons.
Information You Must Include
To help us assist you efficiently, please include the following information in your email
Your full name
Your order number
Your email address used at checkout
Clear description of your question or issue
Photos if you are reporting a damaged item
Incomplete information may delay our ability to respond.
What We Cannot Assist With
For security and privacy reasons, we cannot change
Billing details
Payment information
Full shipping addresses after an order has been shipped
We also cannot assist with carrier claims or investigations that must be handled directly through Canada Post or USPS.
When to Contact the Carrier Instead
If your package is marked as delivered but not received
If your package is delayed in transit
If your package shows no movement for several days
If your package is held at customs
Carriers have access to tracking investigations that we cannot initiate on your behalf.
Protection of Your Information
All information you share with us is handled in accordance with our Privacy Policy.
We do not request or store credit card information in customer emails.
Please do not send sensitive payment data through email.
Business Inquiries
For partnership, wholesale, influencer, or media inquiries, please also reach us at hello@crownhairoil.com and include “Business Inquiry” in the subject line.
Updates to This Policy
We may update this Contact Information Policy to reflect changes in our business operations or legal requirements. The updated version will always be available on our website.